Contact Us and Frequently Asked Questions

Have a question? One of our experts will reach out to you shortly with answers. The best way to contact us is via email. If you'd rather speak on the phone, give us a call at (512) 773-8113, Monday through Friday, from 8:30 AM to 4:30 PM CST, and talk directly with our customer care team based in Austin, TX!

Want a free design? Visit our Free Design page!

Contact form

Holiday Hours

We will be closed:

Nov 28-29th: Thanksgiving

Dec 24-25th: Christmas

Jan 1st: New Years

Frequently Asked Questions

How do I assemble my cabinets?

We offer written assembly instructions and assembly videos

About Us and Our Cabinets

Who is Lanae Cabinetry?

Lanae is a premier kitchen cabinet distributor located in Austin, TX, Salt Lake City, UT and Lititz, PA. Mobile, AL COMING SOON! Our goal is to provide exceptional customer service and to make the process of ordering cabinets as seamless as possible.

We are expanding our product offerings to now offer sinks, faucets, hardware, and closets.

At Lanae, we offer our clients the convenience of purchasing directly from us at discounted prices online. No need for quotes or complicated paperwork, simply add items to your cart and checkout to receive your order right at your door. Our commitment to timely responses to all customer inquiries sets us apart in the industry.

Our extensive inventory of high-quality, ready-to-assemble cabinets is located in both Utah and Pennsylvania, allowing us to offer cost-effective shipping and freight options to the continental United States. We offer UPS® shipping for individual cabinets and LTL freight shipping for larger orders, ensuring that the process of ordering cabinets with us is hassle-free.

As a value-added service, we also provide complimentary kitchen design from our team of professional designers. With our diverse range of cabinet sizes and unique designs, such as our modular pantry cabinets, you have the freedom to design your kitchen without any compromises. Experience the ease and affordability of ordering cabinets with Lanae today.

Are these quality cabinets?

Yes, Lanae cabinets are high-quality. Lanae cabinets feature:

  • A consistent, high quality, durable painted finish
  • Soft-close feature
  • Full overlay 5-piece drawer fronts and doors
  • ¾-inch thick stiles and rails
  • Dovetail drawers with hardwood wood on all sides
  • Concealed undermount full extension drawer glides
  • Six-way adjustable European-style hinges with soft-close feature
  • One ¾-inch thick shelf made of cabinet-grade plywood
  • ½-inch cabinet-grade plywood boxes
  • Natural birch interiors with an UV protective coating 
  • Double-doweled face frame joints
  • Hardwood face frames
  • Drawer and door bumpers

Please visit Our Cabinets page for more details.

What brand of cabinets do you offer?

Lanae is not a reseller or dealer; we are the distributor of our own product lines, including Lanae cabinets, sinks, faucets, and hardware. Our cabinets are manufactured in Vietnam to meet our high-quality standards, while our sinks, faucets, and hardware are produced in China, also following our high-quality standards. This direct approach is why we’re able to offer such high-quality products at such an affordable price.

Does Lanae offer custom cabinets?

At Lanae, we provide high-quality, ready-to-assemble cabinets. We do not offer custom cabinets or modifications. However, our cabinets are easy to modify if you have woodworking expertise. If you have any questions about modifying your cabinets, please feel free to contact us

Can I paint Lanae cabinets?

Yes, you can paint our cabinets. Our UV-cured paint functions as a durable primer for your personalized paint application. To ensure a strong mechanical bond, we recommend sanding our cabinets with 300 grit sandpaper before applying the paint.

Does lanae have any reviews?

Yes, you can view our customer feedback on our Reviews Page.

What is a universal box?

A cabinet carcass is the main structure or body of the cabinet, excluding the doors, drawer fronts, and face frame. At Lanae, most of our cabinets feature a universal carcass, also known as a universal box. This means the main box of these cabinets is standardized with white-painted exterior sides, while the fronts (including the face frame, doors, and drawer fronts) are finished in your selected color or stain. If your cabinet is placed against a wall or another cabinet, the white sides won’t be visible. For exposed sides, you’ll need to order a color-matched skin panel. Alternatively, you can paint our cabinets to suit your design.

However, white cabinets, glass door cabinets, and spice drawer cabinets come with pre-matched sides and do not require skin panels.

Do I need skin panels?

Our cabinet main boxes/carcasses are universal with white painted exterior sides. Only the Fronts (Face Frame, Doors and Drawer fronts) will be finished in your selected color, or stain. If any sides of your cabinets will be exposed, you will want to order a color matched skin panel for the exposed side/s.

White cabinets, glass door cabinets, and spice drawer cabinets come with pre-matched sides and do not require skin panels.

Each cabinet will come in two boxes: a carcass box and a front box. For example, C-B36-WHT and F-B36-BLK.

Do I need to cut the skin panels?

Yes, the side skin panels and toe kick moulding come in universal sizes and may need to be cut to fit your cabinets. We recommend using a fine-tooth blade for cutting the skin panels and toe kick moulding to ensure a clean, precise fit.

Shipping

What shipment options are available?

Lanae is located in Austin, TX, Salt Lake City, UT and Lititz, PA. We ship to the continental US and our cabinets are in stock.

We offer: 

• FREE Local Pickup in Salt Lake City, UT and Lititz, PA (Local Pickup is appointment only)

• UPS® Ground (2-5 Business Days) up to 200 lbs

• Freight (3-7 Business Days) Over 200 lbs

• FREE Freight (3-7 Business Days) on orders over $2995 

Transit time estimates are not guaranteed. 

Shipments under 200 lbs will be shipped via UPS® Ground regardless of shipping option selected.

LTL freight is a curbside delivery (not inside). 

If you have any questions please feel free to contact us at info@lanaehome.com

Do you offer local pickup?

We offer free local pickup in Salt Lake City, UT, and Lititz, PA. Local pickup is available by appointment only. Please contact us to arrange your local pickup order.

How will my order be shipped?

Your order may be shipped via UPS Ground, freight (curbside delivery), or a combination of both, depending on the size of the order and the items being shipped. If shipped via freight, your order will be palletized. If shipped via UPS, your order will be packed in boxes with additional protective packaging.

Will I be able to receive my freight shipment by myself?

Many cabinets can be large and heavy (over 100 lbs), so it's highly recommended to have one or two additional people to help with unloading. Freight shipments are delivered via a liftgate, which is a platform attached to the truck that lowers your palletized order to the ground. Please note that freight delivery is curbside, meaning your order will be left at the curb or in your driveway, depending on the driver's discretion. The delivery drivers are employed by the freight companies and, for insurance reasons, cannot assist in unloading your cabinets, so having extra help is important.

Why is freight shipping the only option on some items?

Certain larger cabinets and other items are not available for UPS shipping due to their size and/or weight. We offer freight shipping for large items.

When will my order be shipped?

We have daily UPS® and Freight pickups. UPS® orders typically ship the same or next business day. LTL Freight orders are usually picked up within this same timeframe, though larger orders may require additional processing time. Orders placed over the weekend will be processed on Monday and shipped as soon as possible. Please note that during holidays, promotions, or busy seasons, processing may take additional time.

How long will it take to get my order?

Transit times can vary based on distance and potential delays, such as weather or peak seasons, and therefore cannot be guaranteed. Typically, UPS Ground shipments take 2-5 business days, while freight shipments usually take 3-7 business days.

We recommend waiting to schedule installers or contractors until after you receive your order to avoid any potential delays or rescheduling issues.

Do I need to be home to receive my shipment?

Freight shipments require scheduled delivery. Once your order reaches the local terminal, the freight company will contact you to arrange a delivery date. If you’re unable to schedule within 48 hours, storage fees may apply. It’s essential that you are present for the delivery, as a re-delivery fee will be charged if no one is there to receive it. For UPS ground shipments, no one needs to be home, and the package(s) will be left at your address even if you’re not there.

Should I refuse my shipment upon delivery?

Please do not refuse shipments. If you would like to return your order or have any concerns, please contact us within 30 days of receipt to initiate a return or replacement. Refusing a shipment may result in delays and additional charges. We are here to assist you with any issues, so please reach out to us directly for the best resolution.

What happens if my order is damaged?

In the rare event that your order arrives damaged, please inspect it upon receipt and contact us immediately. Photos are required to process any replacement requests. If your order is a freight shipment, please mark the order as damaged on the paperwork and have the driver sign it as well. Depending on the extent of the damage, we will send a touch-up kit, replacement parts, or, if necessary, a full replacement. We reserve the right to determine the appropriate replacement needed.

Design

Can you design my kitchen for me?

Yes, we offer a free design service! Whether you need a kitchen, bathroom, wet bar, closet, or media center designed, we’ve got you covered. Simply measure your space and share any design ideas you have, and we’ll provide you with a design within a few days. For the fastest turnaround, we recommend including as much detail as possible in your initial design request to minimize the need for revisions.

Does Lanae have a 2020 Design catalog?

Yes, Lanae has a 2020 Design catalog.

Download our catalog to seamlessly integrate our full range of cabinets into 2020 Design (Kitchen Cabinet Design CAD Software)

What are standard appliance sizes?

Refrigerator: Standard width is 36 inches.
Range/Cooktop: Standard width is 30 inches.
Dishwasher: Standard width is 24 inches.
Wall Oven: Standard width is 30 inches.
Microwave: Standard width is 30 inches.
Sink: Common sink sizes range from 24 to 36 inches in width.
These dimensions may vary, so it's advisable to check specific product specifications.

How much does a kitchen cost?

Looking for kitchen costs? Our basic 10ft kitchen and 10ft by 10ft kitchen are great starting points. Your dream kitchen's total cost depends on your chosen options and customizations. To get an exact estimate, we offer FREE design services to help you every step of the way! Check out the links below for more info:

Ready to design your perfect kitchen? We're here to help!

Do I need door clearance?

If you are placing a cabinet next to a wall we recommend a 1/4-1/2” filler to allow the cabinet door to open completely.


Another factor to consider is the placement of corner cabinets. If your kitchen has a corner, it's recommended to use a 1.5-inch filler to ensure that cabinet doors can open without obstruction. It's common to forget the filler, which can result in the cabinet on the left not clearing the knob of the cabinet on the right when opening the door.


Fortunately, our lazy susan base cabinets and easy reach wall cabinets have bifold doors and don't require a filler, allowing them to open unobstructed.

What are fillers?

Our fillers are pieces of 3/4" hardwood used to fill gaps between cabinets or between a cabinet and a wall, ensuring a seamless and custom fit. They provide a sturdy and high-quality solution to bridge any gaps and achieve a clean, finished look in your kitchen or bathroom.

What is scribe moulding used for?

Scribe moulding is a thin, versatile trim designed to ensure a precise and polished finish where cabinets meet walls, ceilings, or other surfaces. It is used to cover any small gaps or variations that may occur during installation, providing a seamless and consistent appearance. Scribe moulding enhances the overall look of your cabinetry by creating a smooth transition between the cabinets and the surrounding surfaces.

What is light rail moulding?

Light rail moulding is a decorative trim piece installed along the bottom edge of upper cabinets. Its primary purpose is to conceal under-cabinet lighting, providing a finished look while also helping to soften the light and reduce glare. Light rail moulding enhances the overall aesthetic of your cabinetry by creating a more polished and refined appearance.

What is crown moulding?

Crown moulding is a decorative trim that is installed along the top edge of cabinets to add an elegant, finished look. While it is often used to bridge the gap between the cabinets and the ceiling, it can also be applied even if the cabinets don't reach the ceiling. In these cases, crown moulding enhances the overall appearance by creating a visually appealing transition and adding a sophisticated, polished touch to your cabinetry.

What can I use for the back of my island or cabinets?

Transform the back of your island or cabinets into a design feature with our color-matched, painted skins. Batten, scribe or outside corner moulding can elegantly conceal any seams. If you’re aiming for a custom, framed appearance, fillers can beautifully define and accentuate your panels.

Payments

What payment methods do you accept?

We accept the following payment types:

  • Visa
  • MasterCard
  • Discover Card
  • Diners Club
  • ACH by request.

What is Acorn Financing?

Acorn home improvement financing offers flexible financing options designed to fit your budget and has a streamlined application process.

Returns and Order Cancellation

Can I return my order?

Yes, we offer a 30 day return policy. Please contact us within 30 days of receiving your order.

Please note:

  • We cannot accept items that are returned without prior authorization.
  • Some items are not eligible for return.
  • We require that all items be kept in their original packaging.
  • That a restocking fee will apply to most returned items.

see our return and warranty policy for more information.

What items are not returnable?

Our return policy outlines that certain items are deemed non-returnable, such as those that have been customized or modified by the customer, those that are missing original packaging, and those that are custom made or specially requested.

see our return and warranty policy for more information.

Can I cancel my order?

Orders must be canceled before they are shipped. We strive to process orders in a timely manner, which means that there is a limited window during which you may cancel your order.

To request a cancellation, please email one of our Customer Service Representatives at info@lanaehome.com with the subject line 'Cancellation', or call us at 512-773-8113.

Can I exchange my order?

To request an exchange, please email one of our Customer Service Representatives at info@lanaehome.com with the subject line 'Cancellation', or call us at 512-773-8113.

Our exchange policy mirrors our return policy and is subject to the same terms and conditions.

see our return and warranty policy for more information.

Lanae Warranty Policy

What is Lanae's warranty Policy?

We have a two year warranty policy.

see our return and warranty policy for more information.

  • TSCA compliant

    Our cabinets are CARB 2 compliant. This is a California standard for wood products

  • NKBA white and purple logo

    We are proud members of the National Kitchen and Bath Association

  • TSCA compliant

    Our cabinets are TSCA compliant. This is a federal standard for wood products